The Secret to Successful Customer Onboarding, Craig Caryl, SmartCSM
The client has signed up, they are committed and excited and cannot wait to start to deploy their new SaaS tool which your sales team has convinced them will solve a myriad of problems. Now your customer service team must control expectations, onboard / train them, and ultimately follow up to ensure success and avoid churn. And you thought sales were the hard part!
If You Build It, They Will Renew, Paul Chambers, SUBTA
You've found the perfect target market, built an amazing product, brought it to market, and sold your first subscription... now what? Building a successful subscription business starts by looking all the way through the customer lifecycle and beyond. In this session, learn from industry veteran and subscription economy expert Paul Chambers on how to build a business that is designed to not only sustain, but GROW!